Mercedes-Benz of Naples
501 Airport Rd. S. Naples, FL 34104Sales: 888-606-8697
- Service: 888-580-2852
- Parts: 888-747-4057
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Service Team
| Mike Cozza, Service and Parts Director, mcozza@mercedesbenznaples.com, Phone 239-643-5007, Ext. 133 | |
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| Schedule your appointment to see Mike, and the rest of our Service staff today! | |
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| Craig Lumia, Assistant Service Manager, mclumia@mercedesbenznaples.com, Phone 239-643-5007, Ext 149 | |
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Lori Gregory, Service Reception lgregory@mercedesbenznaples.com Phone 239-643-5007  Hi! My name is Lori Gregory I am the
Service Receptionist, at least that is my title. I also handle scheduling service
appointments, assisting the service advisors, assisting the Loaner Fleet Manager
in setting loaner appointments and
providing and accepting loaner cars, to name a few of my tasks. I came to Mercedes-Benz in January 2011 and
though this is my first experience in the automotive industry, I am well versed
in customer service.
My favorite part of my position is the contact I have with our clients and the ability to assist them in an efficient manner. Since I will more than then likely be your first contact in the service department it is important to me that you have a positive experience, that you are satisfied and confident with Mercedes-Benz of Naples before you ever arrive. I treat our clients just as I would want to be treated, always making sure that when I clear the line, you are speaking to whom you needed or wanted to speak to and getting the service you expect from Mercedes-Benz of Naples. | |
Tino Guerrero, Service Advisor, tguerrero@mercedesbenznaples.com, Phone 239-643-5007, Ext 148 | |
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| Schedule your appointment to see Tino, and the rest of our Service staff today! | |
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| Jackie Dressman, Service Advisor, jdressman@mercedesbenznaples.com, Phone 239-643-5007, Ext. 162 | |
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| Schedule your appointment to see Jackie, and the rest of our Service staff today! | |
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| Chuck Searles, Service Advisor, csearles@mercedesbenznaples.com, Phone 239-643-5007, Ext. 132 | |
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| Schedule your appointment to see Chuck, and the rest of our Service staff today! | |
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| Geoffrey Kaleal, Service Advisor, gkaleal@mercedesbenznaples.com, Phone 239-643-5007 | |
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| Schedule your appointment to see Geoffrey, and the rest of our Service staff today! | |
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| Frankie Beers, Service Advisor fbeers@mercedesbenznaples.com Phone 239-643-5007 | |
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| Schedule your appointment to see Frankie, and the rest of our Service staff today! | |
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| Damien Krohse, Service Advisor dkrohse@mercedesbenznaples.com Phone 239-643-5007 | |
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| Schedule your appointment to see Damien, and the rest of our Service staff today! Michael Heidenreich, Service Advisor mheidenreich@mercedesbenznaples.com Phone 239-643-5007  Michael is from Fort
Myers by the way of Knoxville, Tennessee. Although new to Mercedes-Benz, he has
been in the automotive repair business since 1998 when he enlisted in the US
Army and started learning how to repair Hummvee's and other light wheel vehicles
in and out of the United States. He came to us from the Sears Automotive Centers
in Fort Myers and has continued to demonstrate his "Putting clients first
everyday in every way" attitude towards your vehicles. You will know Michael by
his tremendous energy, unwavering spirit and "will do" attitude. Come and meet
the newest member to our team and let him demonstrate his level of
professionalism and attention to detail for you.Schedule your appointment to see Michael, and the rest of our Service staff today Michael Cabrera, Service Advisor mcabrera@mercedesbenznaples.com Phone 239-643-5007  Picture and profile coming soon!!!Schedule your appointment to see Michael, and the rest of our Service staff today |
Mike Cozza has joined Mercedes-Benz of Naples with a wealth of automotive experience. Mike grew up in the automotive business and has worked in every phase of the business in one form or another throughout his career. His family owned several Dealerships in western New York and New Jersey during the 70's and throughout the 80's. In that family owned operation Mike honed his well rounded skills by working in the Sales, Service, Parts and Detail departments. Mike's love of the service and parts side of the business has driven him towards his current position. After moving to Florida in the late 80's Mike continued his love affair with cars by working for many different automobile manufacturers until arriving at Mercedes-Benz of Naples in 2008. A native of New Jersey, Mike and his family have called Florida their home for almost 25 years. Working with Mercedes-Benz has given Mike a new appreciation of just how special a Mercedes really is. "The quality and craftsmanship are like nothing else in the industry " "It's an exciting job with an opportunity to interact with our community and it's members on a daily basis " Mike is looking forward to helping to make Mercedes-Benz of Naples one of the leading Mercedes-Benz dealerships in the country. Mike's door is always open and welcomes our clients to stop in and visit any time you are in our facility.
Craig has been working with the Mercedes-Benz brand for the last 27 years. He started with Mercedes-Benz USA Corporate Headquarters in 1987 holding several different positions. In 1994, Craig decided to relocate his family to Naples and become part of the Mercedes-Benz of Naples family. Craig has excelled since joining Mercedes-Benz of Naples due to his unparalleled customer service and his ability to manage his outstanding staff. Craig has also achieved the highest level of training with Mercedes-Benz USA earning his Master Certification in Service, Parts, and Body Shop management."My passion is to treat all clients the way I would want to be treated and to make sure their car is fixed correctly the first time. "
Tino Guerrero has worked exclusively with Mercedes-Benz throughout his over 16 years of service experience. The senior service advisor, Tino has been with Mercedes-Benz of Naples since 1996. Tino has the distinction of being a Platinum Certified Service Advisor, and continually develops his knowledge of and expertise with Mercedes-Benz products. During his career, Tino has enjoyed building strong relationships with his customers. "My goals are to always anticipate my client's needs and earn their continued trust." Originally from Michigan, Tino has lived in Florida for over 23 years. Over the years, Tino's clients have come to know him well, as he recognizes that each Mercedes-Benz owner is truly part of the Mercedes-Benz family. Tino has a unique ability to mesh customer service with customer satisfaction. "I take pride in not only properly addressing my client's concerns, but also in facilitating an enjoyable and positive experience." The exceptional quality and integrity of the Mercedes-Benz brand makes Tino proud to be a part of its continued success.
Many of you know Jackie Dressman by her wonderful personality, and bubbling charisma. She's been a valuable asset to the Mercedes-Benz of Naples team since she returned in 2007. A New Jersey native, she graduated from Glassboro State college in 1986 with a bachelor of Arts. Her father then suggested she find a summer job, and that's where the story begins. Today Jackie has been with Mercedes-Benz since 1989, living in Fort Lauderdale, Fort Myers, and Naples. Jackie has been a Master Certified Service Advisor since 1995, she accredits all her success to the wonderful clients she's helped over the years. You can count on Jackie.
Chuck has worked with the Mercedes-Benz product since 1974 when he started as a technician in Ft. Lauderdale, Florida. He has been with Mercedes-Benz of Naples since 1999. Chuck's statement is "I am most concerned about customer satisfaction and maintaining customer loyalty to the Mercedes-Benz brand". His goals are to have his clients cars fixed right the first time as quickly and efficiently as possible. Chuck achieved the highest level of training with Mercedes-Benz in 2005 and achieved his Master Certification.
Geoff Kaleal has been with Mercedes-Benz of Naples since 2007, He's originally from the Motor City. His true passion is the Mercedes-Benz AMG performance line. Geoff has attended several automotive vocational schools, while also pursuing a degree in Business Management. Geoff strives for perfection and 100 percent client satisfaction. His true love for the Mercedes-Benz product has motivated him to excel. In December of 2010 he completed his Mercedes-Benz Master Certification requirements. Geoff is our youngest Service advisor and has set high goals for himself. You can count on him to assist you in any situation. Geoff truly believes in client satisfaction, and has dedicated himself to providing each client with the "best of the best" service experience possible.
Frankie started working in the automotive industry 22 years ago as an ASE certified technician. At age 22 Frankie was promoted to a service advisor. He has been working at Mercedes-Benz of Naples since 2009 and strives to take care of customers with the up most care. Frankie believes "The most important thing to me is making my clients experience as smooth as possible."
Damien Krohse has been working in the automotive industry for more then 17 years and brings both experience and professionalism. Damien is a friendly and courteous service advisor who believes customer satisfaction is one of the most important aspects of his job. Although Damien just started with our dealership at the beginning of 2011, he already has completed his base certification with Mercedes-Benz. He feels he has found his best work "family" with a dealership that has his same strong belief on customer satisfaction. "The best part of my job is when the customer leaves satisfied with the service I provided." Having gotten his start as a porter and then a car detail specialist, Damien understands that is takes the whole team to make the customer's experience exceptional. "I have always been interested in cars ever since I can remember so it was only natural that I work in the automotive field. I care about my customers and want to take care of them and their vehicles the way I would want to be treated."