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customer service at its finest








 




















       
             

I would like to give sincere thanks to all the employees at Mercedes-Benz of Naples. This is my second experience with this dealership, and it was just as positive as the first. From the woman who greeted me at the door to the man who detailed my new car, everyone was courteous, helpful and went out of their way for me. In particular, I would like to thank Joe Jalbert for his professionalism and patience. He and I communicated over several weeks and he made my experience a pleasure. Carl Kovach was thorough and insightful with all of the fomalities of car buying. He treated me like I was part of his family. Tom Hite is always a pleasure to do business with. He remembered me from my first visit 3 years ago, which was impressive. He was resourceful and relentless in getting a fair price for my vehicle. I spent quite a few hours with these three people and never felt like I was being taken advantage of. They went above and beyond and that's what will keep me coming back. You didn't just sell me a car last week- you make me a lifelong customer! I feel privileged that this dealership is my neighborhood Mercedes-Benz dealership. Thank you all again. Alicia G.

Curtiss,

I have lost track of the number of cars that I have purchased in my life. But this much I do know, I have never dealt with a more professional and competent consultant than you.

I don't know how many more Mercedes-Benz I shall buy, but rest assured Curtiss, I shall buy them from you.

Colin J. Edwards


Curtiss,

Congratulations to you and Mercedes-Benz of Naples for a successful tournament. First class and high style in every department, right from the time of your personal invitation to the golf outing. Thank you.
Thanks also for your assistance in making the arrangements at the Inn, where we were treated very well, indeed. The entire weekend is certainly an excellent way to maintain the reputation of Mercedes-Benz of Naples in the community, and we enjoyed being involved in the event.
Needless to say, the fact that I will be one of the representatives of Mercedes-Benz to Hawaii in January is quite an honor, which is unexpected and appreciated.
Sincerely,
Jack Wilson

Berkin,

Thanks for your help with the purchase of the car for my Mom.  If it had not been for your calls to me on Tuesday night, I would have purchased the car in Fort Myers.  You were very kind to my Mom and it is appreciated. 

Sincerely,

John Crowley



Amber,  I  wish your dealership was closer because you have provided the ownership envrionment that we haven't seen since we left Houston.

 Best Regards,

Richard Gilliam

Frank,
 Thank you for the invitation to the wine tasting event in downtown Naples, Dick and I had a great!

Anita Price


Curtis,

The car is amazing. First class automobile. Thank you again for all your help!!!

On a side note? I got 25.8 mpg on the trip back to FM, and this morning, I got 27.2 on the way down. Both trips on 41. this is fantastic.

 Michael A. Ward, PLS
 Project Manager
 RWA, Inc.


Frank, you & Mark Bennett were very helpfully...M-B of Naples is a special place with special people & I will continue to recommend you, to all? Thanks Steven Pallot


Hi Mack-

I just wanted to let you know how lucky you are to have an employee like Jackie on board. 

I called her Dec 26th with what I thought was an oil leak and asked if I could bring in the car even though I did not have an appt. As I was planning on leaving town the following day from my work, in Cape Coral, which is about an hour from your location, I also asked Jackie if I could have a loaner so I could finish run errands.
 
Later in the day on the 26th, Jackie called me to inform me that I had a diesel leak and she had to have the parts fed exed in the following day. I explained I had to work in Cape Coral the morning od the 27th and was leaving from at 1pm to go to the East Coast and would not be returning to Naples.  I was concerned b/c I had the loaner and she had my car. She told me not to worry and we would work it out.

The morning of the 27th was covered with fog and I75. I was sure the parts wouldn't make it... but they did.  Jackie got my car fixed and drove it to me personally off of Exit 131 in Ft Myers by 1pm so we could swap cars and I could leave for my trip.  Thanks to Jackie- I got the car fixed and made my trip.

Honestly, this is the BEST customer service I have ever received! And I haven't even mentioned Jackie's upbeat and pleasant demeanor... Jackie deserves employee of the month/year/century if you have such a thing.... 

Thanks again!  I look forward to continuing to do business with Mercedes Benz of Naples and with Jackie.

Sincerely,
Jessica Turco

Mr Wachs,

Lucy, your receptionist, was happy, helpful, expedient and on the ball! Mack, director of service is handsome, helpful and the best professional.

You have the best, most honest and exquisite team I've experienced in the country. I used to work for President Reagan, and until I moved to Florida was President/CEO of Anne Mason Taylor, Inc., Executive Search and Corporate Consulting and I know the best professionals when I see them.

Congratulations, Mr. Wachs!

Please place a copy of this e-mail in print form in their personnel files and give them a bonus and/or a raise.

They have brought you a permanent happy new client and I shall be bringing you many more.

All the best for a wonderful New Year.

Most gratefully,

Anne

Anne Mason Taylor

TO WHOM IT MAY CONCERN

 

I BROUGHT MY CAR INTO YOUR SERVICE DEPT. ON THURSDAY, 1/31/08 AT 11:45 AM WITH A SLIGHT OIL LEAK.  I WAS TOLD THAT IT WAS ALMOST LUNCH TIME AND THAT RATHER THAN HAVE ME WAIT THEY WOULD BE HAPPY TO GIVE ME A LOANER CAR, GET MY CAR IN AFTER LUNCH  AND GIVE ME A CALL WITH THE RESULTS.  I LEASED MY CAR IN ST. LOUIS, MO FROM THE SAME DEALER I HAVE DONE BUSINESS WITH FOR THE PAST 25 YEARS.  SAME DEALER, SAME SALESMAN.  I THOUGHT MY DEALER IN ST. LOUIS WAS THE VERY BEST UNTIL THIS PAST THURSDAY.  THAT IS WHEN I FOUND OUT WHAT REAL SERVICE IS LIKE.


MY LEASE WILL BE UP IN TWO YEARS AND YOU CAN BE ASSURED I WILL GIVE EVERY EFFORT TO GET MY NEXT MERCEDES AT YOUR DEALERSHIP.  THIS WAS JUST A NO HASSLE EXPERIENCE FOR ME.

 

THANKS AGAIN TO JASON FOR HIS HELP.

 

SINCERELY,

 

LARRY BERNAT




I am writing this note to let you know that I have been very pleased by the service provided by MB. 

On my visits to MB, I have nothing but good things to say about the staff and the work performed,  in particular, Mr. Michael Cabrera in the service department and Mr. Curtis Alden in the sales deparment.  These workers demonstrate their acknowledge of the work, professionalism and are a very helpful individual.  Their positive attitudes and great personalities are an A plus.  Thank you for providing excellent service.   

 

Sincerely,

 

 

Maria Gaviria



Hello Frank,

 

Thanks for the nice letter and Dennis's also. It is very evident this dealership has changed and changed for the better, congratulations.  

 

 I was in and met Dennis Stout  and was treated extremely well.

 

    Bill

 

    William R. Slepcevich, RFC, IAR, ChFC

    Slepcevich Financial Group



Frank,

 

Thank you for the wine tasting party last night at Trilogy.

 

My date and I had a wonderful time, and renewed with friends we had not seen for some time.

 

I hope all is well for you, and wish you continued success with Mercedes-Benz of Naples.

 

 

Michael O'Mara



Curtiss, I would just like to say that you make the whole auto purchase a pleasure. Not only is the vehicle top notch, but the way you treated us is also. I am sure that we will be long time customers. Thanks again! Michael and Melissa Columella




It was an outstanding experience This was my first but not last The entire staff exceeds what anyone would expect. These


people/staff were the best have I have ever dealt with I have purchased and owned 9 new vehicles. This is my first Mercedes and


sorry I did not do this a long time ago. Staff was superior!!!!!!!!!!!!!!!!!!!!!!!!Outstanding!!!!!!!!!!!!!!!!!!!!!!!

                                                                                                                                                                                                                                  W.Smith



Sorry to have missed the wine tasting.  They are fun and such a nice gesture from your dealership.  You guys are great.

Thank you....Phyllis Weaver


A positive comment about Luis Alvarado is definitely in order. Luis is an outstanding representative for Mercedes-Benz. . .  very articulate, extremely knowledgeable about Mercedes products, went above and beyond in comparing (at my request) my BMW to the Mercedes-Benz E Class. He never pressured, but was always instantly available and I thank him for guiding me to this Mercedes E550, which I already LOVE.