Customer Testimonials
Timely service with nice loaner vehicle. Very comfortable wait area with complimentary beverages and seating.
Service work was great, but loaner needed improvement . Car wasn’t washed, all tires were very in pressure so I had to inflate to factory settings.
Scott V is a customer-focused service advisor. He provides clear accurate information and keeps me in the loop during service calls. I get timely status from Scott and good tips to keep the car in top shape.
My service rep made sure I had a courtesy Car until my car was fixed.
Excellent attention to detail and good communication. Work is done when promised and loaner cars are clean and full of gas. I have been a customer since 2015.
Scott in service was excellent! I didn’t have to wait and he had a loaner car ready for me.
Very attentive and friendly service .Alvaro going long way to satisfy customers.He is truly tried to fined all parts for my 20 years old car.
All personnel have been consistently knowledgeable, polite and willing to go the extra mile to solve any problem .
Appreciate the dealership handling my warranty issue promptly and professionally. My advisor did a great job.
Very service oriented and friendly. They have excellent technicians who have been taking care of our cars for years.
Transparent. Listened to what we wanted and met that. Our sales associate was wonderful - Laura. Our finance manager wasn’t over the top about selling extras. He offered but wasn’t such an annoying experience as at most dealerships. That alone would have me go back to purchase again in the future. All around a great experience.
The dealership is great and out service person, Skye, is great. Les, our courtesy van driver is awesome as well.
Service department is the best! They are welcoming and explain everything so you know what to expect. Great communication and follow up.
The advisor al was very informative and pleasant. Work was done as promised and in a timely manner!
Our experience with Mercedes-Benz of Naples was excellent. After a test drive and negotiations with our salesman, Giovanni, we purchased the vehicle for a fair price. Giovanni was professional, knowledgeable, and friendly. Although he was unavailable the day we purchased the vehicle, his co-worker, Laura, continued the excellent service we were provided. Joe, in the financing department, efficiently expedited the paperwork, allowing us to conclude the purchase in a reasonable amount of time..
Amazing people at this dealership. From the Joesph in the finance dept to Isabel in delivery. That went over every little thing you’d need to know and of course Frank Deluca who has sold me every Benz I’ve owned in the last 15yrs. I can’t express how much of a pleasure it is to deal with this dealership and its people.
It was by far the easiest most professional transaction of any purchase I have made. The salesman was extremely knowledgeable and honest. Not your typical used car salesman I would highly recommend this dealership to anyone looking for a vehicle
Best service I’ve ever had at a Mercedes dealership. I have owned multiple Mercedes and been to many dealerships. This is the best.
My wife and I were on our first retirement road trip, when we had car trouble 50 miles outside of Naples. I called the dealership and they hooked me up with Skye. She took care of us. It was Saturday afternoon and they were about to close. She got us a loaner car and got us on the way to our next destination. They had the vehicle repaired and us back on the road Monday. Also a big shoutout to, I think his name was Jose, the service Manager he was a great help
My service rep, Al, does everything to ensure work is completed on time and in perfect condition.
Great service they completely go over your vehicle and make sure that they don’t miss anything
Our salesman was excellent! He answered all of our questions and was very punctual. The price we were quoted over the phone was exactly same when we arrived at the dealership. That never happens at other dealerships.
Scott was great. Did everything we listed and more than we expected. Thank you Scott for everything
The experience was what service is all about Scott took care of us from start to finish. The car was properly dealt with and the service work was excellent on time and properly presented to us.
Great customer service. Easy to schedule, including loaner vehicle, and good communication during the service process. Cost estimate was on target; no surprises.
They were able to find us the vehicle type, colors, and options that we wanted
Scheduling was quick and easy. Completed my service in one day. Kelp me informed as promised.
Service was timely and expertly done. The car was picked up serviced and then delivered.
Great customer service. Very friendly environment Efficient and competent I will always use this Dealer
Service was great. I came to the dealership because of Adam! He is fantastic! Great experience
Alvero & his service staff and Adam from Sales are all so professional and helpful. I’m thrilled to be their client. Please extend my sincere thanks. Vicki
Mercedes Benz of Naples made the car buying experience a pleasure. Dean was helpful and courteous, and I love my new E350.
Always the best experience when purchasing a vehicle. Always looking forward to working with Daianna and Kevin.
I am always blown away by the service at Mercedes of Naples and the great hospitality that Scott shows. I will always be a customer
Alvaro was courteous, professional and attentive explaining all aspects of the service and promptly provided a loaner car
Was impressed with follow up on car concerns. Jose Fonseca was informative and eager for me to be satisfied with the service provided. A definite repeat customer earned.
The dealership is very very well maintained very polite people working and a customer service is really great Skye my service writer was fantastic as usual.
Great experience. It was an excellent sales experience.. The entire deal was flawless and the staff top notch!
Excellent service! Glen went above and beyond to take great care of me and make sure my issue was resolved.
Service was excellent! The service team was phenomenal! Extremely happy as always. I will always be coming back.
The service experience was efficient, timely and right on schedule. I was kept up to date throughout the process.
Great service. Such nice people. If you want a great car go to Mercedes Benz Naples.
Service department was prompt, efficient and expensive. Service rep was excellent. Very good cat wash.
I have owned BMW’s, Porsches and Mercedez here in Naples and Mercedez is best
Chris in service is GREAT, the entire staff is professional, helpful and pleasant. Dealership is clean, comfortable with good customer care.
Great professional service. They definitely make the customer first. Very thorough and informative regarding all aspects of the service they delivered.
My service advisor, Skye was friendly, knowledgeable and helpful. Everyone at the dealership went out of their way to provide excellent customer service.
Alvaro Mendoza was my service advisor at my recent visit and did an excellent job. He kept me posted throughout the process, letting me know what work that needed to be done and how long it would take. He quickly got me hooked up with a loaner car and I was on my way.
Sky was wonderful and kept me posted on my vehicle and the loaner car was excellent.
I found Andy Ward a pleasure to work with. Also found Ethan very helpful and knowledgeable.
Tiana the Associate in Naples, FL was very helpful and courteous, and kept me up to date with progress on my Mercedes repairs. The Technician Steve, provided a video of what was, and what was not needed on my vehicle, which was very much appreciated. I was very happy with the service.
Scott was very knowledgeable and helpful. He provided good information and support. Overall, it was a very pleasant experience.
recently took my car to Mercedes-Benz of Naples, and as soon as I arrived, my service advisor, Scott Vermillion, greeted me warmly. Scott was very professional, helpful, and always willing to assist me.
The entire visit was an excellent experience. Scott explained everything to me clearly and quickly took me to the person who helped me with a rental car. The person who assisted me was also extremely friendly and professional.
I would like to thank Scott and everyone who assisted me for their excellent customer service. I truly appreciate their kindness, professionalism, and efficiency. I highly recommend Scott and ... Read More DealerRater - Oct 2, 2026
I Love the Naples Mercedes dealership on Airport Pulling !!!! Service is exceptional and love the service Manage, Scott !!! Buying another Mercedes from this dealership because of the people in sales and service. The Best of the Best !!!!!!
The service to repair terribly screwed screens on both Mercedes we own,….but rather WHY were they so screwed up after only 2 months of inaction while we were traveling outside of Naples
I had a very good experience with my sales person Adran at Mercedes of Naples. He answered all my questions and worked with his manager to get me into the car I wanted. Adrian then referred me to Michelle who went over the details of the car and helped set everything up in my new vehicle. Very professional.
I called an mad a appointment for “just an oil change”. I drove 20 miles and when i got to the dealer they said they wouldn’t reset the service light unless i did the full A service. They even said it was a Legal issue. Since when by me refusing to do extra service did MB consider this a legal issue? I walked out and will never be back. I have a 2025 MB GLS
The best car salesperson we have ever had. From the very first moment, he was professional, honest, and highly attentive to every detail. He made us feel comfortable throughout the entire process and was always willing to answer our questions with patience and clarity. The service was excellent, transparent, and pressure-free—something we truly valued. It is clear that he cares about customer satisfaction, not just making a sale. Thanks to him, the experience of buying our car was easy, quick, and very pleasant. We recommend him 100%—we would definitely buy from him again.
Adrian is an excellent salesperson, one of the best ... no hardball ball pressure techniques ... very fine with rebates & discounts. The managers & staff gave great follow up support. It was a pleasure to do business with Adrian & MB naples.
In our new vehicle search,we were fortunate enough meet Beth Fetzer at MB of Naples.Beth could not have been more competewnt,supportive and friendly to these two Super Seniors ! We purchased our dream car with her help and cannot endorse her and the staff at the dealership more highly.You cannot go wrong working with Beth and the MB of Naples team! Linda and Bill Steinle.
Adrian was extremely helpful and made the transition simple and easy. I would definitely recommend him
I had a very nice experience with Adrian. He was very professional and knowledgeable, I highly recommend him.
Adam was totally awesome. Unfortunately, the stars did not align to secure a deal on a gorgeous, virtually new 2025 Maybach. The timing wasn't right for me by a couple to three weeks due to weather and business ventures, so I didn't offer the price he needed to move the car. I see the car sold, and I hope Adam was the salesman to secure the sale. On the bright side, I am in no particular rush, and my current Maybach serves me well. I look forward to the 2027 Maybach redesign and will see what comes up. I look ... Read More DealerRater - Jan 17, 2026
Ann Margaret Ross is hands-down the BEST! Her customer service is beyond exceptional — she is warm, kind, empathetic, and unbelievably knowledgeable. Every single interaction feels effortless because she truly listens, cares, and goes above and beyond to make sure everything is handled perfectly.
Ann Margaret is the sole reason I continue to stay with this Mercedes dealership. She sets the gold standard for what customer service should look like and makes you feel genuinely valued and supported every step of the way. If you have the opportunity to work with her, don’t hesitate — she is an absolute gem. HIGHLY ... Read More DealerRater - Jan 12, 2026
Recently stopped by on the dealership to wash my car. I could do it for years and at that time I was unpleasantly surprised that no more complimentary car wash. Mercedes benz of Naples confidently is going down and now keeps a leader position among all dealerships in category Worse customer service. Audi, Porsche, even Nissan and Kia all of them provide a complimentary car wash, but Mercedes Benz of Naples. Such a shame for luxury cars dealership.
5/5 stars! Ann Margaret at Mercedes-Benz of Naples is a TRUE GEM! I recently had the pleasure of working with her, and I was blown away by her exceptional customer service, expertise, and warm personality. She went above and beyond to ensure I found the perfect vehicle, making the entire experience feel personalized and stress-free. If you're looking for a seamless, enjoyable car-buying experience, look no further than Ann Margaret! She's a shining star at Mercedes-Benz of Naples #MercedesBenzOfNaples #AnnMargaret #CustomerServiceGoals
A True Gem in the Auto World – Adam Davis is the Best!
I’ve purchased 5 Mercedes-Benz vehicles over the past 12 years, and every single one has been through Adam Davis. At this point, Adam isn’t just my car salesman – he feels like family.
What makes Adam stand out is that he truly listens. I’m not some millionaire walking into a showroom to throw cash around – I’m a regular working person who wants to drive a gorgeous, high-end car without any pressure, gimmicks, or being talked down to. Adam has always treated me with respect, honesty, and care.
... Read More DealerRater - Sep 1, 2025
From start to finish, Adam Davis delivers a car-buying experience you can’t find anywhere else. This is my fourth purchase with him, and every time he makes me feel like I’m his most important customer. No rush, no pressure — just honest guidance, clear explanations, and the kind of personal touches you’ll never forget (yes, even transferring my things from my old car to the new one). Adam and his top-notch team set the bar for what luxury service should be.
I bought a certified previously owned Lexus RX 350 from Mercedes Benz of Naples today. Joe Caruso was very friendly, helpful, honest and informative. I enjoyed the experience and recommend him and the dealership!
My husband and I were greeted by Adam Davis when we walked into the Naples Mercedes-Benz dealership. Adam's energy, knowledge, professionalism and follow through made our experience a pleasant one. I/we would highly recommend asking for Adam should you be in the market for a Mercedes! Excellent service all around!
Adam was our sales representative. He is knowledgeable and taught us about Mercedes Benz and guided us to a perfect fit. We were so pleased we went back a few months later and traded our other vehicle. Again he found another perfect fit. All of our dealings with service has been genuinely friendly and professional Randy in particular. This dealership has a culture of top level customer service. That has to begin at the top level to be so impressive at all levels.
Adam Davis expertise and knowledge is very impressive.. He is always considerate and very respectful during the whole transaction
Adam Davis kept me at Naples Mercedes. Without him I was leaving because of continuing problems when purchasing cars. Howard Neff
This is my fifth car from Adam, and I honestly can’t say enough good things about him. At this point, we’re more like family than customer and salesperson. Adam’s attention to detail, follow-through, and commitment to making sure I’m completely satisfied is unmatched. Every single time I’ve worked with him, he’s made the process easy, smooth, and stress-free. I’d shout his name from a mountaintop if I could — that’s how much I appreciate him!
But it’s not just Adam — the entire team at the dealership deserves credit. From the moment you ... Read More DealerRater - Jun 29, 2025
I have known Adam for many years and numerous cars bought and traded at MB dealership in Naples. Without fail Adam delivers top notch customer service from the moment of order placement to the day of parting with my vehicle and all the times in between. Adam is always on point, prepared, fast, and adds a component of fun to the experience with his endless jokes and laughter! I consider Adam a good friend and always recommend him to everyone I know is planning to buy a Mercedes. Thank you Adam! Love working with you and love all my cars ... Read More DealerRater - Jun 3, 2025
Adam Mercedes was great. He worked with me since I live 2 hrs. away. He Facetimed the car and answered all of my questions. He was totally transparent with the car. The car was prepped immaculately for my pick up a couple of days later.
Adam Davis was great to work with from day one. He covered every detail and explained every option to make sure I got exactly want I wanted. Couldn’t be happier with my new car.
Without a doubt, this has been the best new car buying experience I have ever had. Adam Davis and his team worked flawlessly to deliver my new car. Adam never pressured me at all. We had a long discussion about options, some of them he recommended and others he didn’t. When I have purchased previous new cars, there was always pressures to upsell me. That was not the case with Adam. During this process he handed me over to Alex Howard, who took about an hour to establish communication between my new car and my iPhone, and demonstrated the ... Read More DealerRater - Apr 16, 2025
Adam is completely dedicated to your satisfaction before, during and (maybe most importantly) after the sale. He responds quickly and effectively to any and all issues.
I have been purchasing and servicing my Mercedes vehicles with this dealership for nearly 20 years. The sales and service team has always done a great job. However, the new ownership has raised the bar on customer service. Adam has been a pleasure to work with. He is personable and fully understands what customer service is all about. I am impressed with his quick response, attention to detail and follow up.
Randal,is extremely consistent over the years with detailed communication , always courteous,understanding ,provides value to the process and care to customers. Total satisfaction with the service received each time. Would recommend him any time. Congratulations !
Joe was amazing, so helpful and came from naples yo meet me on Bonita Springs
Great service Joe was a awesome salesguy thank you for the great deal on the gls63
Joe was fantastic and made finding the perfect car very easy. Jake in finance was also wonderful and made the process very easy.
Adam was a great help throughout the process, great costumer service, very friendly and make me feel comfortable. The dealer has great service. The technology trainer did a great job training me on the car. I highly recommend this dealer.
Clean - Courteous people at front desk - nice people in the Service Area with water available. My Salesman Adam Davis is the best - always helpful for the entire Lease time. I always know he will help with car questions.
Adam was a great help through by buying process and following up on the payoff off of the car I traded in. Would highly recommended him and this dealership.
Very good dealer, clean and neat, I always have good experience there, both sales team and service team are awesome!
Third car we have bought from Adam. Always a pleasure. Found the car we wanted very quickly.
Enjoyed working with Adam Davis on my new Mercedes AMG GT 43. A great experience.
Adam is the only salesman I will purchase from.This is #3 first one we purchased was 2015.
Second purchase with Adam, who listened to what I was looking for (especially the width of the car to fit in the garage), and he delivered. I love my new car
Ann Margaret was absolutely divine to work with. She got the exact car I was looking for at the Price point I was looking for. She was quick & efficient and I was driving off the lot the next day with my Beautiful new car!!! I highly recommend her…The BEST!!!
We highly recommend the Mercedes Benz of Naples dealership. As happy owners of a new 2024 CPO Mercedes Benz, we wanted to thank the staff that made the experience successful.
The service we received at this dealership was outstanding starting with the service department. Our service advisor is Tony Pinho. We have been happy with his support throughout many of my service needs for a couple years. Recently servicing my 2015 MB, I mentioned to Tony that we were looking to replace my car with a white 2024 CPO but couldn’t find one in inventory in any of the surrounding dealerships. He ... Read More DealerRater - Dec 29, 2024
This is the 4th vehicle we have purchased from Adam. HIs hard work and commitment is absolutely outstanding. I truly love working with Adam.
Excellent scheduled service!Everything was on time,excellent car loaner assistance.No problem going back.
This is my second purchase from Adam @ MB Naples. As a rule, I have never enjoyed buying a car. Adam has changed that experience for me. I am a convert to the MB brand, AND only Adam as my salesman. He reads(and listens) to his customer's needs and wants. Super knowledgeable about the MB brand and provides guidance throughout the buying process you can trust. He is FUN and professional something hard to find today.
Adam Davis does an excellent job of representing this dealership and I have done a lot of business with it.
This is the third vehicle I purchased in Naples from Adam. Adam is extremely professional and efficient (and funny as heck). He makes the experience effortless and entertaining. I find that his advice is always right on the money.
Adam is extremely knowledgeable, professional and made the car buying experience a dream! He is extremely detail oriented and pleasure to work with. Thank you Adam for taking such great care of me. I love my new car!